CALL
HANDLING
Specialization leads to improved service quality.
Let our dedicated team take care of your call handling needs. We manage both inbound and outbound calls with thorough documentation every step of the way. We’re fully agnostic when it comes to IT systems, EMRs, and phone platforms—whether you prefer to use your existing setup or need us to provide a streamlined solution that boosts administrative efficiency and saves your staff time, we’ve got you covered.
If you don’t already have training materials—or if your current ones need a refresh—we’ll collaborate with your team to develop clear, effective documentation. Our staff integrate seamlessly with your organization, following your protocols and operating as an extension of your team.
Inbound Calls
- Appointment scheduling and management
- Referral intake and coordination
- General inquiries, message taking, and call handling
- Escalation to appropriate staff when necessary
- Thorough documentation directly within your system
Outbound Calls
- Appointment confirmations, rescheduling, and follow-ups
- Referral coordination and patient notification
- Patient reminders and important updates
- Callback management
- Preventive care outreach programs
- Patient surveys and marketing campaigns
Escalation
- Our staff are your staff, we follow your rules.
- Calls are escalated or transferred in real-time according to your standard operating procedures.
Documentation
- The importance of proper documentation often becomes clear in hindsight.
- In fast-paced environments, staff may struggle to consistently capture key information for future reference.
- Our team is trained to document each inbound and outbound call with precision, ensuring accurate, useful records are always available.
